Fale conosco | Política de privacidade | Localização
Av. Brigadeiro Luís Antônio 4700 Jardim Paulista, São Paulo SP 01402-002 Brasil
Unique was born personalized, based on the atmosphere, the union of elements, the union of people. It is not a hotel – it is Unique! And being in São Paulo, staying at Unique, makes all the difference. To convey what we want, we have to turn things around...
…AND WE DID.
We miss you and we are happy to be back. We are prepared to receive you with all the necessary precautions so that your experience is unforgettable and exclusive to your senses. A strict, detailed safety protocol was developed, following all the rules and guidelines established by the current health agencies.
We will know everything we can about the people we invite. And we will tell them about us. True relationships require exchanges.
Therefore, we share with you some guidelines and information.
The hotel has embraced a new booking service protocol. The staff is ready to make your stay experience safer starting from the first contact.
During the quotation and booking confirmation procedures, guests are informed about the new protocol of services for their stay, and instructed on how the hotel areas work, opening hours, service scheduling and important details to make their stay safe and comfortable. Some questions will be asked, such as:
Whether the potential guest had a fever, dry cough, breathing problems (cough or breathing difficulty) or any symptoms related to Covid-19 during the last 14 days;
To make the check-in procedure more secure, the guest will be asked to send his/her personal and payment information in advance.
All our guests will receive the booking confirmation and the health protocol with the accommodation policy by email.
The hotel is, and will remain, pet-friendly. Pets will be able to stay comfortably in the rooms, remembering that, as in the past, they will not be allowed to circulate in the other areas of the hotel, following the local health regulations.
Our valet and security staff will welcome the guests, wearing masks and offering hand sanitizer to assist them as they arrive at Unique.
The staff was trained to properly sanitize vehicle keys, door handles, seats, steering wheel and shift lever. The procedure is repeated when the vehicle is picked up and delivered to the guest.
Masks are mandatory upon entering the building. If the guest does not have one, the staff will provide it.
The reception staff has been retrained and the processes were revised to guarantee an agile and efficient service to our guests.
The iconic front desk was adjusted for social distancing.
At every stage of the service, hand sanitizing is mandatory before proceeding to the next stage.
When the check-in starts, the guests’ body temperature is measured by using infrared thermometers.
The welcome toast with the Veuve Clicquot champagne remains, being served in pre-sterilized glasses kept in a compartment isolated from the front desk.
Details of the hotel’s policy are introduced, as well as the operation of the pools, saunas, gym, restaurant, bar and service scheduling.
Luggage is cleaned with a sanitizing product certified by the National Health Surveillance Agency (ANVISA) before handling and delivery to the room.
The access cards to the rooms are previously sanitized and delivered by the receptionist as soon as the hotel introductory ends.
Elevators must be used individually or by guests from the same room.
Upon arrival at the room, instead of the usual escort by receptionists, a welcome call is made to clarify any doubts.
All service areas and materials are sanitized immediately after use at the front desk.
When requesting help with luggage, guests are required to leave it outside the room to be picked up, if they decide to stay in the room for a few more minutes. If they want the luggage to be picked up from the room, they must leave before an employee arrives.
Key cards should be left in a black container at the front desk terminals.
If requested, the bill will be presented by the receptionist, and the credit card charge will be made remotely, without the need to provide it again.
The invoice will be sent by e-mail; however, if the guest prefers, a hardcopy will be provided.
Unique Hotel uses cleaning products that are effective against viruses, bacteria, and are certified by ANVISA.
For surfaces, a product called Peroxide is used, with multi-purpose disinfectant characteristics, based on hydrogen peroxide. This is used in hospitals, and acts against viruses, fungi and bacteria. The product’s exclusive characteristic is its rapid action, which effectively and safely sanitizes in only three minutes, providing increased productivity and safety.
Cloths and sponges of different colors are used for each type of surface and area, such as bedroom and bathroom. Cleaning cloths are specific for each room, so these are not used repeatedly.
The staff was trained and provided guidance on the importance of frequent hand sanitizing and attention to the personal protective equipment.
Access points with hand sanitizer are available at all areas of the hotel.
A specific employee, previously selected, will be assigned to the tasks with a potentially higher risk, which has been code-named “dirty route.” This employee will wear the following Personal Protective Equipment (PPE) for increased protection: cap, thick gloves, protective apron, face shield and mask. The following procedures will be carried out after guests check out from the room:
The iconic and renowned Skye Restaurant & Bar remains available on a daily basis to guests.
Wearing a mask is mandatory while walking through the area. When sitting at the table, wearing a mask is not required.
The cleaning frequency of the entire place was intensified, since the traffic is higher during opening hours. Tables and chairs are sanitized at each serviceo.
The pre-established cleaning standards and protocols are followed, focusing on sanitizing high-touch areas, wearing the required PPE and following the guidelines. The areas are ready for use after the application of a sanitizing product and making sure that everything is clean and standardized.
The waiters will provide a disposable 70% alcohol wipe, and explain about the menu available via QR Code;
To move around on the deck of Skye’s famous red swimming pool without worries, everyone is required to wear a mask. It will not be required while guests are using the swimming pool.
The pre-established cleaning standards and protocols are followed, focusing on sanitizing high-touch areas, wearing the required PPE and following the guidelines. The areas are ready for use after the application of a sanitizing product and making sure that everything is clean and standardized.
Cleaning is done more frequently since it is a place of intense traffic of guests during Skye’s opening hours.
Cleaning supervisors will inspect all sectors on a daily basis, with checklists for evaluation and compliance with the quality and cleaning standards.
Skye and The Wall employees (hostesses, waiters, cashiers, head waiter, etc.) will wear face shields or masks.
All employees are instructed to sanitize their hands correctly based on the scenarios already defined in the hygiene protocol and during their work shift at the following times:
Everyone involved in the pre-preparation and preparation of food – assistants, cooks, chefs and nutritionists – are required to wear personal protective equipment, according to the hygiene protocol.
All stages involving the production of food (defrosting, pre-preparation, handling, preparation (cooking), cooling and reheating) meet the criteria established in the health regulations and the requirements of ISO 22000 (Food Safety Management System).
During the food production process, hands are sanitized observing the frequency and appropriate technique.
The facilities, equipment, furniture and utensils are kept in appropriate sanitary conditions throughout the production process. Sanitizing operations are carried out frequently, ensuring the maintenance of these conditions and avoiding contamination risks.
Utensils and materials are washed at the following temperatures:
Goods intended for food production are received so as to ensure safety and quality.
Upon receipt, the employee in charge of the activity should follow these guidelines:
Unique Hotel uses cleaning products that are effective against viruses, bacteria, and are certified by ANVISA.
For surfaces, a product called Peroxide is used, with multi-purpose disinfectant characteristics, based on hydrogen peroxide. This is used in hospitals, and acts against viruses, fungi and bacteria. The product’s exclusive characteristic is its rapid action, which effectively and safely sanitizes in only three minutes, providing increased productivity and safety.
Cloths and sponges of different colors are used for each type of surface and area. Materials used at a certain area will not be reused. Cleaning cloths are specific for each room, so these are not used repeatedly.
The staff was trained and provided guidance on the importance of frequent hand sanitizing and attention to the personal protective equipment.
Access points with hand sanitizer are available at all areas of the hotel.
The employee previously assigned, referred to as “dirty route” (as previously detailed), will wear the following personal protective equipment: cap, thick gloves, protective apron, face shield and mask, and will perform the following tasks:
The areas will be cleaned by our own staff, code-named “clean route”. Cleaning and sanitizing are done more frequently during hours of increased guest traffic and after use at scheduled locations, with extra attention to high-touch areas.
The cleaning assistant will wear PPE (mask, face shield, cap and nitrile glove), and will follow the standard cleaning route, with extra attention to high-touch areas:
Important guidelines:
At every delivery, suppliers and service providers are required to:
The raw materials and packaging that come into contact with food are stored according to the Standard Operating Procedure (POP) Care with Storage, which defines hygiene, shelf life, temperature, and organization criteria to preserve the food quality and safety.
The staff always wears standard PPE and masks to perform routine work. For activities inside the rooms, with and without the presence of guests, wearing the specific service PPE mentioned above is required.
In order to preserve the safety of guests and customers, the maintenance staff performs the following tasks:
It should be continuously kept on (24/7).
Whenever dirty clothes are handled, received and washed, the following PPE should be worn: safety glasses, mask, long-sleeved gloves and apron. To handle clean clothes, wearing a mask and reinforcing constant hand sanitizing is required;
All pieces are washed using certified processes, following drying and ironing standards, and individually wrapped for storage;
At the end of each shift, general cleaning and disinfection should be carried out at the laundry;
Strictly follow ISO standards, intensifying the cleaning of wire carts, canvas carts, machine doors, dryers and countertops.
Hotel Unique’s employees are vital to an effective prevention, sanitation and health program.
Proper hygiene and frequent hand washing with soap and water are essential to help fight the spread of the virus. All hotel staff have been instructed and trained to wash their hands properly for 20 seconds, or to use hand sanitizer if a sink and tap are not readily available. Hand washing or sterilization should take place every hour.
Hands should be sanitized upon arrival at work, after contact with surfaces or with other people, as well as after each activity and action performed, and before and after starting a work shift.
Appropriate PPE is delivered daily to employees based on their roles and responsibilities and accordingly to the State regulations and guidelines.
All employees will be provided training on how to use, sanitize and proper dispose of all PPE: mask, gloves, face shields, aprons, caps, among others available.
The body temperature of all employees is monitored at the entrance. If an employee’s temperature is equal to 37.5 °C, it will be measured again after 10 minutes.
If this body temperature is confirmed, the employee is not allowed to enter, being instructed to return home and monitor the symptoms.
All employees have been thoroughly trained on the new protocols, so as to receive guests safely and with excellence.
The uniforms of all employees are changed on a daily basis.
There is a rotation of meal times between staff. There are markers on the floor, so that employees can observe the distance.
The occupancy of the cafeteria has been reduced to 1/3 of the total.
The cafeteria has a sink, bactericidal soap, hand sanitizer and disposable non-recycled paper towels for hand sanitizing.
Meals are served by duly attired employees. Cutlery is available in closed packages.
Sprayers with a sanitizing product (70% alcohol or hydrogen peroxide) and disposable cloths are available so that the employees themselves can disinfect the tables and chairs before use.
After the end of each meal time (breakfast, lunch, dinner and supper), the entire area is carefully cleaned, including high-touch surfaces, by spraying a sanitizing product.
The locker rooms have been reorganized to reduce the maximum number of people at a time.
Hand sanitizer dispensers were made available inside the elevators, and the number of people who can enter was reduced, with markings on the floor for spacing.
They should follow the same guidelines as the hotel staff.
All could be potential transmitters of Covid-19. It is also known that anyone can be infected and be asymptomatic. In suspected and confirmed cases, the staff will act with the stricter protocols described below, minimizing the contact of the potential patient with other guests and employees, thus minimally affecting the quality of accommodation.
The reception staff will advise guests to stay in their rooms. The staff can also recommend places for testing to confirm the virus in the system, as well as hospitals.
The front desk staff (reception/stewardship) will make daily calls to find out how the guest is feeling, and if he/she needs any assistance.
If, in extreme cases, providing any assistance that requires close contact with the guest is necessary, the staff will wear the appropriate personal protective equipment (PPE): long-cuffed gloves, cap, safety glasses, mask, face shield, disposable apron and footwear protector. Rules and protocols to be followed for these guests:
Fale conosco | Política de privacidade | Localização
Av. Brigadeiro Luís Antônio 4700 Jardim Paulista, São Paulo SP 01402-002 Brasil
Contact Us | Privacy policy | Location
Av. Brigadeiro Luís Antônio 4700 Jardim Paulista, São Paulo SP 01402-002 Brasil +55 11 3055–4700
Contáctenos | Privacy policy | Ubicación
Av. Brigadeiro Luís Antônio 4700 Jardim Paulista, São Paulo SP 01402-002 Brasil +55 11 3055–4700